Minor Repairs in Major Cities
When we opened our doors on March 1st 1991, our goal was to fill a market need of performing small repairs in retail, restaurant and lodging chains. Our motto was “We perform minor repairs in major cities”. We have over 25 years of experience and have performed over 500,000 jobs in practically every city in the USA, Canada and Puerto Rico!
CSM grew out of a friendship forged on the job. Steve and John met in 1989 as members of a newly hired sales team of 5. They saw great opportunities in their new industry. Well, the company jettisoned the entire staff in 10 months, but the guys kept in touch. Beyond their friendship was a shared conviction that there was a greater demand for chain store facilities beyond the scope of one or two trades. They joined forces again in 1991 and founded Chain Store Maintenance, Inc. The rest, as they say, is history.
We grew from a regional to national company utilizing a three year expansion plan. Our focus was to build a network of qualified contractors who would perform small jobs, were responsive and cost competitive. In 1991, we began network development in our native New England, then spread coverage down the East Coast. Over the next two years we developed a contractor network to service the midwest corridor, then the western US territory. To meet market demand we added Canada and Puerto
At Chain Store Maintenance, we respect each employee, supplier, customer and other associates as equal partners in our business endeavors. We understand it is our responsibility to create and nurture a positive environment for our business partners to perform their tasks. Our business practices must be conducted with honesty and integrity. We strive for excellence in all facets of our dealings, but understand that there is always room for improvement. We embrace change as it is the powerful dynamic force that makes us better at what we do.
Through the years, Chain Store Maintenance has received recognition within the industry for service excellence, including the 2004 Professional Retail Store Maintenance award. Steve, Laura and John proudly displayed our prized possession. We have also been the recipient of the Staples "C.A.R.E" award which evaluates their vendors on how well they manage these business model components